Lately I’ve been thinking about what a year this has been. A global pandemic, millions of people across the world infected. Hundreds of thousands of people dead – 540,000 here in the United States at present. An abundance of challenges from communication, personal protective equipment, staffing shortages, the abundance of stress on our healthcare teams and how to develop and distribute vaccines to the millions of people who need them.

And then I remembered that one of the leaders at a hospital where I used to work used to tell our team that if we were going to come to her and discuss a problem, we should have an idea for a solution. Makes sense right?

The video below is an initial solution I had as my mission is providing coaching and support for the healthcare professionals and teams who care for all of us; let me know what you think and please don’t hesitate to contact us if we can help you and your team too.

My entire career in healthcare has consisted of helping others navigate some of their worst moments. While it hasn’t always been easy, the blessing has been in getting to know each patient and family that I’ve met along the way – who are they? What are their values? Their challenges? and most importantly, how can I assist them, and how can I help the professionals and teams who are caring for them?

One of the best examples of my “why” can be seen when you look at how encompassing healthcare can be for the patients and families who walk through the doors of hospitals across the country on a daily basis. Sometimes, the care provided can be delivered quickly. Other times (like in the case of the video below), the challenges patients, families, and teams experience is more complex. But as you will see, compassionate care, teamwork, and collaboration are everpresent – even during the worst of times:

Every day healthcare professionals across the country leave their families and go to work without knowing what will happen on any given day. They may save lives, help bring new lives into the world, or assist patients and families during some of their most difficult days.

This video (above) is just one example of how one day in healthcare can affect the patients and families in our communities and an entire hospital team. Days like these make us all stronger as a result of learning from the experiences of our colleagues. And – it is why we (myself and my team) offer the Coaching, Consulting, and Debriefing services that we do, – to assist the healthcare professionals and teams who care for all of us.

When I first saw this video, I was nothing short of immensely impressed to see how the team at Orlando Health navigated the trauma of the Pulse Nightclub shooting in Orlando, Florida on June 12th 2016. When you look at the video you will see just some of the challenges that hospitals may experience during a traumatic event – challenges with staffing, coordination across levels of care, interactions with multiple families when needing to deliver difficult news, navigating the coordination of community services and referrals – just to name a few.

As we continue to navigate through this pandemic, my focus and concern is with the professionals and hospitals across the world who continue to face massive challenges that involve personal protective equipment, staffing, bed availability and high performing teams that (as of this writing) are not yet seeing an end to this pandemic. Additionally, even when vaccines have been distributed, how will your organization continue to retain your experienced healthcare teams and provide care for patients and families who will continue to need assistance with long term challenges?


Susan always took the time she needed to answer our questions or listen to any of the concerns we had about patient and staff safety in our Emergency Department (which was one of the busiest in Maryland). I would recommend her highly if you are looking for someone to coach & train your team. 

D. Cancro